General Questions

What is Vacation Rentals?

Ocean Reef has a long tradition of excellence and value. The protection of these core values is evidenced throughout the community, facilities and services. Beyond some of the intangible assets lies the Members’ physical asset of their home.

To preserve and enhance the Member’s assets, the Ocean Reef Club offers Vacation Rentals. For the Equity Member, while not in residence, participation in the vacation rental opportunity offers asset protection through the Club’s extensive resources while Social Members and Guests are provided the continued pleasure of experiencing the unique lifestyle afforded only through the Club’s world-class amenities and services.

Vacation Rentals is Club owned, Club managed and is committed to providing Membership excellence in every aspect of the relationship. Every Vacation Rental residence has an on-premise, dedicated account specialist ensuring the attention to detail and guest experience is never compromised. 

Participating Equity Members appreciate the seamless billing, as warranted, through their Member account, flexible owner usage, bulk purchasing opportunities, on-site reservations, pre- and post- occupancy inspections, generous Owner Referral commissions and integration into the broad based, global Ocean Reef marketing plan. 

In-residence Members and Guests enjoy 24/7 support by the Front Desk and Bell Stand, full-service housekeeping, after hours Resident Manager and an on-site engineering team – all staffed by Club Associates.

Your Club has established brand standards and no other team is more prepared to preserve these standards than your Ocean Reef Vacation Rentals’ team. 

Are there any special benefits or advantages for those participating in the Ocean Reef Vacation Rentals’ program?

Ocean Reef staffs an on-site Manager on Duty (MOD), 365 days a year to handle after hour emergencies as well as Guest and Owner concerns. Ocean Reef has experienced maintenance personnel on call daily and holidays to quickly resolve any concern and to ensure the highest level of Member service.

Why Ocean Reef Club Vacation Rentals?

A partnership with Ocean Reef Vacation Rentals means that you have chosen a quality experience, supported by the depth and breadth of the Club. This is what sets Ocean Reef apart from any other rental management company. We invest in the resources necessary to ensure the finest experiences. Ocean Reef Members and Guests have established service and quality expectations and no other team is prepared to meet and exceed these expectations. 

In addition, Members and Guests enjoying a Vacation Rentals’ residence receive exclusive benefits, while in residence, which increases the perceived value proposition. 
Your Vacation Rentals’ department is Club owned and managed. Thus, by working with the Club’s rental program, you are enhancing the value of your Club.

Vacation Rental Guest/Renter FAQs

How does Housekeeping work?

While enjoying a Vacation Rentals’ residence, Members and Guests appreciate the high level of Housekeeping services provided through the Club. This service includes daily housekeeping, which includes emptying the trash cans, removing the soiled towels and replacing with fresh towels and making the beds. Every fourth day, Members and Guests receive full-service housekeeping. When the Guest departs, your Housekeeping team provides a ‘departure clean’, which is a full-service effort and readies the residence for the next arrival.

How does Ocean Reef decide which units are rented first?

When a Member/Guest is exploring options, your Lodging Reservations’ team will diligently work to fulfill specific requests (i.e.: residence size; location; pet friendly, interior features; view orientation; etc.). Often times, a Member/Guest will request a specific residence. Not surprising, if the Member/Guest previously had a wonderful experience, they will work to replicate this experience – starting with the same residence. The Reservations’ team is well versed with the subtle nuances of each residence including sleeping configurations and bathroom footprints. Consideration is also given as it relates to the Club’s standards. To ensure we exceed a Member’s/Guest’s expectations, we will first offer the stay in a Premium residence.

Are residences personalized?

One of the interesting nuances of the Club’s collection is each residence is individually owned and, as such, offers a unique experience. We do, however, suggest the residence owner remove sentimental décor items.

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